Refund policy

Making a return? No sweat. We're sorry that your item(s) didn't work out! Let us make things right!

RETURNS

To qualify for a return, items must be returned within 14 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable. Heavily used and/or final sale items cannot be returned.

Orders may not be returned if:

Item marked as final sale
Free gifts or promotional items with retail value
Returns received in damaged/worn condition
Returns received after 14 days of the original order shipment date
Shipping charges, except in cases where we have made a shipping error
Personalized item made specifically for you

Orders may be returned so long as:

The order was not purchased on final sale or a clearance item
The order was not a gift or promotional item
The order is not damaged or in the worn condition
The order is returned within 14 days of receipt
The order was not a personalized item
Personalized orders are non-refundable. Upon final approval of your personalized order, we cannot accept returns due to any and all errors. By approving your final design and proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a remake.

Personalized and other custom products are subject to a different return policy. Please contact us if you are unsure whether your order qualifies for a refund - info [at] skylerandco.com.

HOW TO RETURN YOUR ORDER

To return or exchange your order, please send your item(s) to:

Skyler & Co.
Attn: Returns/Exchanges
685 Entrada Vista Street, Unit B
Grand Junction, CO 81505

Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

AWAIT CREDIT

Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.

Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.

DAMAGED/DEFECTED

Damaged and/or defected item(s) must be reported within 24 hours of receipt. Please email info@skylerandco.com with pictures for proof of damage.

COLORS & PATTERNS

Please keep in mind that all Skyler & Co. items have a screen printing component and monitors display colors differently. Colors and/or patterns on products you receive may vary slightly from the image you see on your screen.

SHIPPING

All orders will be shipped via USPS. You will be emailed a tracking number upon shipment. Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Should you not receive your order (due to lost, stolen, etc.), we will submit a claim to USPS for you and await their decision. If they choose not to refund the cost of the package and goods contained there within based on records that the package has been delivered to the specified address, we will not be held responsible for your packages refund.